Ashlea Mews Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-07-16
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Some families have found real comfort in the compassion shown by staff during respite care. The team's understanding approach during difficult transitions has left a lasting positive impression on those who've needed support at challenging times.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2019-07-16
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The published text does not contain specific detail about care plan quality, GP access, dementia training content, or food provision at Ashlea Mews. Dementia is listed as a registered specialism, which means the home holds itself out as equipped for this group. No concerns about effectiveness were raised. Specific evidence to illustrate what Good looks like here in practice is not available from the published findings.Is this home caring?
The inspection rated this domain Good. No specific inspector observations about staff warmth, use of preferred names, pace of care, or responses to distress are recorded in the published text. No concerns about dignity or respect were raised. The rating alone indicates inspectors were satisfied, but the detail that would allow a family to picture daily interactions is not available from the published findings.Is the home responsive?
The inspection rated this domain Good. The published text does not contain specific information about the activity programme, one-to-one engagement for people with advanced dementia, how individual preferences are accommodated, or end-of-life planning at Ashlea Mews. No concerns about responsiveness were raised. As with the other domains, the detail that families typically need to assess quality of daily life is absent from the published findings.Is the home well-led?
The inspection rated this domain Good. A named registered manager, Mrs Victoria Elizabeth Yeoman, and a nominated individual, Mr Hayden Knight, are recorded. Ashlea Mews is run by Indigo Care Services Limited. The published text does not contain specific observations about management visibility, staff culture, how concerns are handled, or how the home learns from incidents. No concerns about leadership were raised.
Source: CQC inspection report →
What the evidence base says
The home cares for adults across different age groups, including younger adults under 65 and older residents. They also provide specialist dementia care services. For those living with dementia, the home offers dedicated support as part of their specialist services. The team works with residents who have varying levels of cognitive needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashlea Mews holds a Good rating across all five inspection domains, which is a positive foundation, but the published inspection text contains very little specific detail about day-to-day care. Scores reflect a Good rating without the direct observations, quotes, or specific examples that would justify higher confidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Some families have found real comfort in the compassion shown by staff during respite care. The team's understanding approach during difficult transitions has left a lasting positive impression on those who've needed support at challenging times.
What inspectors have recorded
Experiences with staff care vary considerably among families. While some have encountered genuinely caring team members who showed real understanding, others have raised concerns about supervision and training standards that merit consideration.
How it sits against good practice
If you're considering Ashlea Mews, visiting in person will help you form your own impression of whether it feels right for your family.
Worth a visit
Ashlea Mews on Stanhope Parade in South Shields was rated Good across all five inspection domains at its last full inspection, published in February 2021. A subsequent review of available information in July 2023 found no evidence to change that rating. The home is registered to care for up to 40 people, including adults living with dementia, and is run by Indigo Care Services Limited with a named registered manager in post. The main limitation for any family considering this home is that the published inspection text is extremely brief and contains almost no specific observations about daily life, staff behaviour, food, activities, or the physical environment. A Good rating is meaningful, but it tells you the minimum standard has been met, not how it feels to live there. Before making a decision, visit in person, ask to see last week's staffing rota (checking permanent versus agency cover on nights), observe how staff speak to and move around residents, and ask directly about the activity programme for people with dementia who cannot join group sessions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashlea Mews Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashlea Mews Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate staff support families through difficult times
Ashlea Mews – Expert Care in South Shields
When families face challenging moments, finding the right support matters deeply. Ashlea Mews in South Shields provides care for adults both under and over 65, including those living with dementia. The home has received mixed feedback from families, with particular praise for staff kindness during end-of-life care.
Who they care for
The home cares for adults across different age groups, including younger adults under 65 and older residents. They also provide specialist dementia care services.
For those living with dementia, the home offers dedicated support as part of their specialist services. The team works with residents who have varying levels of cognitive needs.
“If you're considering Ashlea Mews, visiting in person will help you form your own impression of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashlea Mews holds a Good rating across all five inspection domains, which is a positive foundation, but the published inspection text contains very little specific detail about day-to-day care. Scores reflect a Good rating without the direct observations, quotes, or specific examples that would justify higher confidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Some families have found real comfort in the compassion shown by staff during respite care. The team's understanding approach during difficult transitions has left a lasting positive impression on those who've needed support at challenging times.
What inspectors have recorded
Experiences with staff care vary considerably among families. While some have encountered genuinely caring team members who showed real understanding, others have raised concerns about supervision and training standards that merit consideration.
How it sits against good practice
If you're considering Ashlea Mews, visiting in person will help you form your own impression of whether it feels right for your family.
Worth a visit
Ashlea Mews on Stanhope Parade in South Shields was rated Good across all five inspection domains at its last full inspection, published in February 2021. A subsequent review of available information in July 2023 found no evidence to change that rating. The home is registered to care for up to 40 people, including adults living with dementia, and is run by Indigo Care Services Limited with a named registered manager in post. The main limitation for any family considering this home is that the published inspection text is extremely brief and contains almost no specific observations about daily life, staff behaviour, food, activities, or the physical environment. A Good rating is meaningful, but it tells you the minimum standard has been met, not how it feels to live there. Before making a decision, visit in person, ask to see last week's staffing rota (checking permanent versus agency cover on nights), observe how staff speak to and move around residents, and ask directly about the activity programme for people with dementia who cannot join group sessions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashlea Mews Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashlea Mews Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate staff support families through difficult times
Ashlea Mews – Expert Care in South Shields
When families face challenging moments, finding the right support matters deeply. Ashlea Mews in South Shields provides care for adults both under and over 65, including those living with dementia. The home has received mixed feedback from families, with particular praise for staff kindness during end-of-life care.
Who they care for
The home cares for adults across different age groups, including younger adults under 65 and older residents. They also provide specialist dementia care services.
For those living with dementia, the home offers dedicated support as part of their specialist services. The team works with residents who have varying levels of cognitive needs.
Management & ethos
Experiences with staff care vary considerably among families. While some have encountered genuinely caring team members who showed real understanding, others have raised concerns about supervision and training standards that merit consideration.
“If you're considering Ashlea Mews, visiting in person will help you form your own impression of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
